We collect basic user information like phone number and email for authentication and order processing.
We do not share your data with third parties.
We collect information you provide directly when you create an account, make a purchase, subscribe to our newsletter, or contact our support team. This includes your name, email address, shipping address, payment information, and any additional details you choose to share with us.
We also automatically collect certain technical data when you use our platform — such as your IP address, browser type, device identifiers, pages visited, session duration, and referring URLs. This helps us understand how our services are used and allows us to continuously improve your experience.
Your information powers everything we do for you. We use it to process and fulfill orders, send order confirmations and shipping updates, handle returns and refunds, and provide responsive customer support across all channels.
Beyond transactions, we use your data to personalize your experience, send promotional offers with your consent, detect and prevent fraud, analyze platform performance, and comply with our legal and regulatory obligations.
We implement industry-standard encryption (TLS 1.2+) for all data in transit, store payment information via PCI-DSS-compliant processors, and conduct regular security audits. We never store your full card number on our servers.
No method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication for additional protection.
You may have the right to access, correct, or delete your personal information. Most account details can be updated in your profile settings. To request a full data export or account deletion, contact our privacy team.
If you are in the EU, EEA, or UK, you have additional rights under GDPR — including data portability, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority.
We retain your personal information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Deleted accounts are anonymized within 90 days, except where law requires longer retention.
Transaction records are retained for a minimum of 7 years for accounting and tax compliance. Aggregated, anonymized data that cannot identify you may be kept indefinitely for analytics.
Our platform is not directed to children under 13 (or 16 in some jurisdictions), and we do not knowingly collect their personal information. If you believe your child has provided us data, please contact us at privacy@ourstore.com and we will delete it promptly.
Users between 13 and 18 are encouraged to review this policy with a parent or guardian before sharing personal information.
We may update this Privacy Policy periodically. For material changes, we will notify you by email or prominent website notice at least 14 days before the change takes effect. Minor corrections may be made without notice.
Continued use of our services after the effective date constitutes acceptance of the revised policy. The 'Last Updated' date on this page always reflects the most recent revision.